Terms & Conditions

Welcome to the Antiques Gold Coast website. Our website provides information, products and services subject to the following terms and conditions described.

By accessing the Antiques Gold Coast site online you are acknowledging that you have read, understood and accepted, without limitation or qualification, and are bound to Terms and Conditions of Antiques Gold Coast. By completing the customer application process, placing an order or registering with our site you acknowledge that you have read and understood these terms and conditions and agree to be bound by the terms and conditions of this agreement.

Antiques Gold Coast ships throughout Australia only. All goods dispatched by Antiques Gold Coast will be sent out in the most suitable packaging for the item/s purchased to ensure protection of the item. Goods will be shipped out using Australia Post services or freight services. All of our products are subject to availability.

Returns, Exchanges, Credit notes and Refunds

We want you to be completely satisfied with your purchase. If you should need to return an item, you may return full – priced merchandise to us directly within 7 days of receipt for a credit note or exchange, minus the shipping charges, when accompanied by the original sales receipt. We do not refund original or return shipping charges. Returns are processed within 5-7 business days of receipt. We do not give refunds if you simply change your mind or make a wrong selection.

We are happy to offer our customers an exchange on a product if the item(s) are:

  • In original purchase condition.
  • All tags, stickers are intact.
  • The items has not been worn or washed.
  • The exchanged items are accompanied by original purchase receipt.

Please note: sale items are final sale and cannot be returned for a refund or exchange unless deemed faulty.

 

CREDIT NOTES

 

Credit notes can only be used via direct contact with the store by either phoning or emailing us. We can then process your new purchase and arrange for shipping.

 

Alternatively we will provide you with a refund at our discretion for items that:

  • Are faulty (unless caused by you);
  • Have been wrongly described;
  • Are different to the goods that you ordered.

 

Return packages must be postmarked no later than 7 days from date of original delivery. The customer is responsible for return shipping costs as well as items lost or damaged. We recommend that you insure your package and use a shipper that allows you to track your package. The shipper must make claims for packages lost or damaged in transit.

HOW TO RETURN/EXCHANGE

1.Request your return Authorisation number (R.A) by emailing us within 7 days of receiving your order.

2.Please include in email your reason for return, customer order number, and which item(s) you would like to exchange.

3.Once your return/exchange has been approved we will send you an email with your (R.A) number and returns form.

4.Once we have received your return, we will notify you by email and process your return/exchange within 5 – 7 business days.

5.Please complete the returns & exchange form that will be e-mailed to you and include this with your item you wish to return.

All returns are to be sent to Antiques Gold Coast, postal address will be provided when requsted.

Antiques Gold Coast is not responsible for delays in shipping or delivery due to uncontrollable events. We will not assume responsibility for reimbursement or compensation in the event that return packages are lost, stolen, or mishandled. We reserve the right to refuse return of any merchandise that does not meet the above return requirements at Antiques Gold Coast sole discretion. *If your return shows visible signs of wear or if the product is not in original condition with all tags, labels and stickers (if applicable) intact we will not process the return.

PAYMENTS

We accept paypal with major credit card facilities. (Visa/MasterCard)

The price you shall pay for the goods shall be the price specified on the website. You also agree to pay the delivery fee including goods and services tax (Australia only), which Antiques Gold Coast is required to collect from you. Prices on our site are subject to variation and change without notice. The price payable for the goods shall be the price applicable on the date the goods are confirmed as ordered. You shall pay for the goods at the time you place an order. PayPal is the accepted payment method via our online store.

The agreement exists between you and Antiques Gold Coast once we receive and accept an order. No obligation to sell or supply the goods will arise until the order is received and accepted. Each order may be accepted by Antiques Gold Coast at its absolute discretion. Each order placed with us is a separate agreement.

An order is placed by selecting goods or registering details and processing the payment through our online PayPal /credit card payment facility.

Anyone at your specified delivery address who receives the goods shall be presumed by Antiques Gold Coast to be authorised to receive the goods on your behalf.

If there is no one at the delivery address at time of delivery, you will have a card left in your letter box notifying you of your nearest Post Office where your parcel can be collected from. For shipping and delivery information please see our shipping and delivery information page.

Risk and title of the goods passes to you upon delivery of the goods to the delivery address.

If you are not satisfied with the goods you have purchased please see our return and exchange page for details on how to proceed with your enquiry.

As soon as you receive your order, please inspect the parcel or carton containing your purchase for any external damage that may have occurred during transport (Please note it is normal for parcels or cartons to have scuff marks caused in transit without content being damaged). However, once you have opened your parcel and product damage is apparent please contact us immediately with your specific problem and Antiques Gold Coast will get back to you promptly. Please retain all packaging material used for dispatch to enable inspection by Antiques Gold Coast

Copyright

The content, organization, graphics, design, and all other matters related to the Antiques Gold Coast website are protected under applicable copyrights, trademarks and other proprietary (including but not limited to intellectual property) rights. The copying, redistribution, use or publication by you of any such matters or any part of the website, except as allowed, is strictly prohibited. You do not acquire ownership rights to any content, document or other materials viewed through the website. The posting of information or materials on the website does not constitute a waiver of any right in such information and materials. Some of the content on the website is the copyrighted work of third parties.

This website is for your personal, non-commercial use only. You may not modify copy, distribute, transmit, display, perform, reproduce, publish, license, exploit commercially, create derivative works from, transfer, or sell any content, software, products, or services contained within this Site. You may not use this website, or any of its content, to further any commercial purpose, including any advertising or advertising revenue generation activity on your own website or business.

Links to Third Party Websites

Antiques Gold Coast is not responsible for the conduct of any third parties linked to or from our websites. Third party links accessible from this site is not an endorsement of those website’s content, products, services or information. Antiques Gold Coast is not responsible for any loss or damage of any sort incurred from directly or indirectly accessing third party websites from links on Antiques Gold Coast.

 

Liability

You agree that the entire risk arising out of installation, downloading, use or performance of this website remains with you. To the extent permitted by law, you release and discharge Antiques Gold Coast from all forms of direct, special, indirect or consequential loss or damage (including loss of profits, loss of data or loss or damage that may reasonably have been supposed to have been in the contemplation of the parties as at the date of this agreement) arising out of or in connection with www.antiquesgoldcoast.com this agreement, including, without limitation, loss or damage caused by the negligence of Antiques Gold Coast.

Notification of Changes

Antiques Gold Coast may add to, delete, or otherwise change any of the terms of this agreement. Your use of our website and its services will constitute your deemed acceptance of such changes.